At Oreol Medtech Private Limited, we strive to ensure the utmost satisfaction of our patients with our online and offline consultation services. We understand that circumstances may arise where a refund is requested, and we are committed to addressing such situations with transparency and fairness. Please read the following refund policy carefully:

Refund Eligibility:

Refunds will be considered in the following situations:

• Technical issues preventing the completion of a consultation session.
• Dissatisfaction with the quality of service provided during the consultation.
• Overpayment or duplicate payment for services rendered.

 Refund Procedure:

• To request a refund, patients must contact our customer support team within 24 hours of the consultation session.
• The request must be accompanied by relevant details such as the date of consultation, the name of the physician, and the reason for the refund.
• Our customer support team will review the request and may ask for additional information if necessary.

Refund Process:

• Upon approval of the refund request, Oreol Medtech Private Limited will initiate the refund process within 5 business days.
• Refunds will be issued through the original method of payment used for the consultation session.
• Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Situations:

Refunds will not be provided in the following cases:

• If the patient fails to attend the scheduled consultation session without prior notice.
• If the consultation has been completed satisfactorily, meeting the standard quality of service.
• If the refund request is made after the specified 24-hour window.

Cancellation Policy:

• Patients can cancel their scheduled consultation sessions up to 6 hours before the appointed time without incurring any charges.
• Cancellations made within 6 hours of the scheduled consultation may be subject to a cancellation fee, which will be deducted from the refund amount.

Policy Updates:

Oreol Medtech Private Limited reserves the right to update or modify this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

Contact Information:

For any questions or concerns regarding our refund policy, please contact our customer support team at [+91 7306700965].

By availing of our services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this refund policy. Your satisfaction is of utmost importance to us, and we are committed to ensuring a seamless experience for all our patients.